Terms of Use: Conditions, Cancellation and Refunds

By paying for or using our service you agree to the following. You (customer) understand that we (LinkedIn Profile Services LLC) do not have a relationship, affiliation, sponsorship or endorsement by LinkedIn Corporation. You agree to initiate and actively participate in your project. This process will require you to complete our online questionnaire as well as responding, via email, to questions and reviewing work-in-progress drafts from your writer. You will need to provide your writer with detailed information about your experience, accomplishments, goals as well as industry keywords via our online questionnaire form. You understand that the successful completion of your project is dependent upon your complete and timely submission of your career information and/or business objectives. Purchase of our phone consultation is intended to allow you to verbally add context after you have completed submission of our questionnaire. The phone consultation is not a substitute for you completing our questionnaire.

You are purchasing a specific block of time with us. It is your responsibility to provide all of the required information for us to complete your project within 30 days. Fees or cancellation penalties are required because of the human administrative work required to get your project queued, reviewed, scheduled and time lost that could have been working on another project during the time slot reserved for your project. Even if the writing portion of your project was not started, your order was processed, scheduled and reviewed by a person who requires compensation for their time. We have worked with many satisfied customers and will do our absolute best to make you one of them.

So long as we have not started work on your project, if you cancel your order within 4 calendar days of your purchase, we will issue a refund of 100% of your purchase amount. So long as we have not started work on your project, if you cancel your order within 5-30 calendar days of purchase, we will provide a refund of 80% of your purchase amount. Within 31-60 calendar days of purchase, we will provide a refund of 40%. No refund will be provided after 60 calendar days from date of purchase.

We must receive your completed questionnaire via our online form within 30 calendar days from your date of purchase. If we receive your form data 31 – 60 calendar days from your date of purchase, you will need to pay a reactivation fee of 10% of your purchase amount before we can start work on your project. If we receive your completed questionnaire form within 61-90 calendar days from your date of purchase, you will need to pay a reactivation fee of 20% of your purchase amount before we can start work on your project. If your completed questionnaire form is provided to us after 90 calendar days from your date of purchase your access to our services will have expired, no reactivation fee is available and you are not entitled to any refund of your purchase amount.

Work is deemed to have started when we receive our completed questionnaire form from you. Once work has started any refund requests must be received by us, via email, within two business days of us sending to you the first draft of your project. Once work has started, refund requests will be reviewed on a case-by-case basis and if granted subject to an administrative fee subtracted from the amount you paid for that product.

Once we receive your complete questionnaire we intend to provide your profile or resume within four business days. Subsequent revisions, if needed, will be completed within 3 business days of receiving your feedback via email. Your ability to correspond with your writer expires 30 days from the date we receive your questionnaire. No work on your project will occur after 30 days unless you pay a separate, additional fee to re-start time with your writer.

A business day is considered Monday through Friday, excluding federal holidays. The submission of your complete questionnaire begins your timeline towards receiving your project from us. When we receive your complete questionnaire the first business day is the day after. For example, if we receive your questionnaire on Monday at 10:00 am, Tuesday is your first business day and you should expect your project no later than Friday, the 4th business day.

The content that you provide to us in our questionnaire form must be received in United States or United Kingdom English. We write in United States English language only. We do not provide translation into other languages or dialects. It is your responsibility to change any spelling differences between United States and United Kingdom English.

If not installed in LinkedIn, your project will be sent to you as a Microsoft Word document. If you do not have Microsoft Word you can view the document in other free software programs such as Google Docs or Microsoft Word ViewerYour writer can install your new personal profile or company page in LinkedIn for you or you can install it. We can install your profile if share your LinkedIn sign in email and password. While 99% of our customers opt for us to install their profile, if you choose to install the profile yourself, we will provide you with a Word document containing your new LinkedIn profile. By providing us with your LinkedIn sign in information, you are granting us permission to make changes to your LinkedIn account. We strongly recommend you change or reset your password to something new and different from any other password you use. You accept full responsibility for all activity we conduct in your LinkedIn account and agree to release LinkedIn Profile Services LLC, its owners, employees and consultants from any and all liability.

You acknowledge and agree that any and all content including but not limited to logos, images, video, text you send to us do not infringe upon any copyrights, trademarks, or other proprietary rights. You are solely responsible for any negative impact of using content that violates any copyright, trademark, or other proprietary rights. You hereby grant LinkedIn Profile Services LLC the lifetime, world-wide, and royalty-free right to use an image of your LinkedIn profile web page or company web page, including your name, photo, likeness, and/or biography, taken from LinkedIn.com profile or otherwise, solely for the purpose of promoting the services of LinkedIn Profile Services LLC in digital, print and any other reasonable promotions.

LinkedIn Profile Services LLC is not an employment agency, recruiting firm or search engine optimization (SEO) agency, and makes no representations or guarantees regarding the effectiveness of our services in meeting your employment or business objectives. We do not guarantee that our services will result in your being hired and we are not responsible for employment decisions made by an employer.

LinkedIn®, the LinkedIn logo, the IN logo and InMail are registered trademarks of LinkedIn Corporation and its affiliates in the United States and/or other countries. LinkedIn Profile Services LLC does not have a relationship or affiliation with, sponsorship, or endorsement by LinkedIn Corporation. No content on this website or in any of our service offerings has been authorized by or represents the views or opinions of LinkedIn or LinkedIn personnel. If you have questions, please contact us.