Terms of Use: Conditions, Cancellation and Refunds

By paying for or using our service you agree to the following. You (customer) understand that we (LinkedIn Profile Services LLC) do not have a relationship, affiliation, sponsorship or endorsement by LinkedIn Corporation. You agree to subscribe to our email newsletter, you may unsubscribe here. You agree to initiate and actively participate in your project. This process will require you to complete our online questionnaire as well as responding, via email, to questions and reviewing work-in-progress drafts from your writer. You will need to provide your writer with detailed information about your experience, accomplishments, goals as well as industry keywords via our online questionnaire form. You understand that the successful completion of your project is dependent upon your complete and timely submission of your career information and/or business objectives. You are purchasing a specific period of 30 days of Access Time with your writer. It is your responsibility to provide all the required information for us to complete your project within the Access Time. Project is defined as all the products and services included in each purchase. Purchase of our phone consultation service is intended to allow you to verbally add context or ask questions in addition to you submitting our completed questionnaire. The phone consultation is not a substitute for you completing our questionnaire.

So long as we have not started work on your project, if you cancel your order within 4 calendar days of your purchase, we will issue a refund of 100% of your purchase amount. So long as we have not started work on your project, if you cancel your order within 5-30 calendar days of purchase, we will provide a refund of 80% of your purchase amount. Within 31-60 calendar days of purchase, we will provide a refund of 40%. No refund will be provided after 60 calendar days from date of purchase. Fees or cancellation penalties are required because of the human administrative work required to get your project queued, reviewed, scheduled and time lost that could have been working on another project during the time slot reserved for your project. Even if the writing portion of your project was not started, your order was processed, scheduled and reviewed by a person who requires compensation for their time.

We must receive your completed questionnaire via our online form within 30 calendar days from your date of purchase. If we receive your form data 31 – 60 calendar days from your date of purchase, you will need to pay a reactivation fee of 20% of your purchase amount before we can start work on your project. If we receive your questionnaire form after 60 calendar days from your date of purchase your Access Time to our services will have expired, no reactivation fee is available, and you are not entitled to any refund of your purchase. We are not responsible for technology issues at your end, our end or in between that impair the delivery of information to us.

Work is deemed to have started when we receive our questionnaire form from you. Once work has started you are not entitled to any refund of your purchase. Once we receive your complete questionnaire we intend to provide your profile or resume within 4 business days. Subsequent revisions, if needed, will be emailed to you within 3 business days of receiving your feedback via email. Your ability to correspond with your writer expires at the end of the Access Time from the date we receive your questionnaire. You are entitled to a maximum of 3 revisions of each product you purchased during the Access Time. A revision is defined as each request for a change, regardless of the number of edits being requested. No work on your project will occur after the Access Time unless you pay a separate, additional fee to restart time with your writer.

A business day is considered Monday through Friday, excluding federal holidays. The submission of your complete questionnaire begins your timeline toward receiving your project from us and your Access Time. When we receive your complete questionnaire the first business day is the day after. For example, if we receive your questionnaire Monday at 10 am, Tuesday is your first business day and you should expect your project no later than Friday, the 4th business day.

The content that you provide to us in our questionnaire form must be received in United States or United Kingdom English. We write in United States English language only. We do not provide translation into other languages or dialects. It is your responsibility to change any spelling differences between United States and United Kingdom English.

If not installed in LinkedIn, your project will be sent to you as a Microsoft Word document. If you do not have Microsoft Word you can view the document in other free software programs such as Google Docs or Microsoft Word free one month trialYour writer can install your new personal profile or company page in LinkedIn for you or you can install it. We can install your profile if share your LinkedIn sign in email and password. While 99% of our customers choose for us to install their profile, if you choose to install the profile yourself, we will provide you with a Word document containing your new LinkedIn profile. By providing us with your LinkedIn sign in email and password, you are authorizing us to access your LinkedIn account to make changes. We strongly recommend you change or reset your password to something new and different from any other password you use. You accept full responsibility for all activity we conduct in your LinkedIn account and agree to release LinkedIn Profile Services LLC, its owners, employees and consultants from any and all liability.

You acknowledge and agree that all content including but not limited to logos, images, video and text you send to us do not infringe upon any copyrights, trademarks or other proprietary rights. You are solely responsible for any negative impact of using content that violates any copyright, trademark or other proprietary rights. You hereby grant LinkedIn Profile Services LLC the lifetime, worldwide, and royalty-free right to use an image of your LinkedIn Profile webpage, Linkedin Company webpage, resume, biography (including your name, photo or likeness) taken from LinkedIn.com or other information provided to us for promoting the services of LinkedIn Profile Services LLC in digital, print and any other marketing and promotions.

LinkedIn Profile Services LLC is not an employment agency, recruiting firm or search engine optimization (SEO) agency, and makes no representations or guarantees regarding the effectiveness of our services in meeting your employment or business objectives. We do not guarantee that our services will result in your being hired and we are not responsible for employment decisions made by an employer.

LinkedIn®, the LinkedIn logo, the IN logo and InMail are registered trademarks of LinkedIn Corporation and its affiliates in the United States and/or other countries. LinkedIn Profile Services LLC does not have a relationship or affiliation with, sponsorship or endorsement by LinkedIn Corporation. No content on this website or in any of our service offerings has been authorized by or represents the views or opinions of LinkedIn or LinkedIn personnel. If you have questions, please contact us.